I feel so sorry for you. seriously, there's nothing worse than having things stolen from you. I really hope that the insurance works out. I would like to say though, that my experience is, at these times that insurance don't kick in.. there's always a but somewhere and you are stuck.. Thomas' ( my boyfriend) scooter was stolen this may, and it was just incredible, it was stolen from a locked garage outside our house -and our own insurance wouldn't cover it because it was stolen inside a locked garage.. and the complex would cover it because they didn't have a "housing insurance" - meaning that it covers all the stuff that is not in the actual appartment ( but inside the complex though) hence should also cover his scooter. anyway his scooter was found, but I got more and more enraged by being thrown around like a ball than being mugged... I hope your story is different... however I have completely lost faith in insurance cases ... as far as London goes, yes it has changed a lot, even though I miss living there sometime, I feel more safe and sound in surburbian Denmark